Privacy Policy
Your trust is our priority. Learn how we handle your data securely.
Last updated: November 15, 2023

Introduction
PowerPay Solutions Ltd. ("we", "our", "us") is committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use, and disclose your information when you use our website, services, and online top-up platform (collectively, the "Services"). By using our Services, you agree to the collection and use of information in accordance with this policy.
We adhere to the principles of the General Data Protection Regulation (GDPR) and other applicable data protection laws. We believe in transparency and empowering you with control over your personal data.
Information We Collect
Personal Data
When you register for an account, top-up your meter, or interact with our Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Billing address
- Energy meter details (e.g., meter number, supply address)
- Payment information (though we do not store full payment card details; these are processed by secure third-party payment gateways)
Usage Data
We also collect information on how the Services are accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
How We Use Your Information
PowerPay Solutions Ltd. uses the collected data for various purposes, including:
- To provide and maintain our Services
- To process your top-up transactions and provide customer support
- To manage your account and send service-related notifications
- To improve user experience and develop new features
- To monitor the usage of our Services
- To detect, prevent, and address technical issues
- To send you marketing and promotional communications, where you have consented to such communications (you can opt-out at any time)
- To fulfill our legal obligations and resolve disputes
Disclosure of Your Information
We may share your personal information with:
- Energy Suppliers: To facilitate your energy top-ups and meter management.
- Payment Processors: To securely handle your payment transactions.
- Service Providers: Third-party companies that perform services on our behalf (e.g., website hosting, data analysis, email delivery, customer support).
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
We ensure that all third parties respect the security of your personal data and treat it in accordance with the law. We only permit them to process your personal data for specified purposes and in accordance with our instructions.
Data Security
The security of your data is paramount to us. We have implemented appropriate technical and organisational measures to protect your Personal Data from accidental loss, unauthorised access, use, alteration, and disclosure. These measures include, but are not limited to, encryption, firewalls, and secure socket layer (SSL) technology for data transmission. While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure.

Your Data Protection Rights (GDPR)
Under GDPR, you have certain rights concerning your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details below.
Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us by:
- Email: support@powerpaysolutions.co.uk
- Phone: +44 20 7946 0958
- Mail: PowerPay Solutions Ltd., 72 New Cavendish Street, Marylebone, London, Greater London, W1G 9AD, United Kingdom