Frequently Asked Questions
Find quick answers to common questions about our services. If you can't find what you're looking for, please don't hesitate to contact our support team.
Q: What payment methods do you accept?
A: PowerPay Solutions Ltd. accepts major debit and credit cards, including Visa, MasterCard, and Maestro. We are continuously working to integrate more payment options for your convenience.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption and security protocols (SSL/TLS) to protect your payment details. All transactions are processed through secure, PCI DSS compliant gateways. We do not store your full card details on our servers.
Q: How long does it take to receive my top-up code?
A: Top-up codes are usually delivered instantly to your registered email address and/or mobile number via SMS (if opted in) immediately after successful payment. In some rare cases, this may take a few minutes due to network delays.
Q: What if I enter the wrong meter number?
A: It's crucial to double-check your meter number before confirming your top-up. Unfortunately, if you enter an incorrect meter number, the top-up may be applied to another account and cannot be reversed or refunded. Please contact your energy supplier directly in such cases, providing them with your top-up details and the incorrect meter number.
Q: My code isn't working, what should I do?
A: First, ensure you've entered the code exactly as provided, checking for any typos. Secondly, verify that your meter is active and you have selected the correct supplier. If the issue persists, please contact your energy supplier's customer service, as they manage meter functionality. You can provide them with your unique top-up reference number from our confirmation email.
Q: I've lost my top-up code.
A: Don't worry! Your top-up code is sent to your registered email address and/or mobile via SMS. Please check your inbox (including spam/junk folders) and SMS messages. If you still can't find it, please contact our support team at support@powerpaysolutions.co.uk with your transaction details, and we'll do our best to help you retrieve it.
Q: Do I need to create an account?
A: No, you can use our top-up service as a guest without creating an account. However, creating an account allows you to save meter details for quicker future top-ups, view past transaction history, and manage your reminder preferences.
Q: How do I sign up for top-up reminders?
A: If you have an account, you can typically manage reminder settings in your account dashboard. For guest users or more information, please visit our Contact Us page or contact support directly. We can help you set up email or SMS reminders based on your historical top-up patterns.